Orellfuessli CH Reviews
(Rated by 9 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
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Overall Rating
4.5
Base on 9 Reviews
Ratings by Feature
Ratings by Feature
- Customer Service4.5
- Return Policy4.7
- Good Value4.6
- Price & Quality4.0
- Shipping & Delivery4.5
Recent Customer Reviews (9)
Liva Skov
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Eva Hancock
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Flavia Mazzanti
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Adam Kitts
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Jaqueline Sandell
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Sofia Smart
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Rosamonde Paré
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Shari Giordano
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Visa Vedzizhev
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Orellfuessli CH Pros & Cons
Pros
1
Very large and diverse selection of books, e-books, audiobooks, and other products, including unique items like games and films.
2
Reliable reputation as a trusted bookseller with over 57,000 verified customer reviews giving an overall rating of "very good" (4.74/5).
3
Fast and mostly smooth delivery, often praised for punctuality.
4
Friendly, competent customer service that is helpful in most cases.
5
User-friendly online shop interface, with clear layout appreciated by many users.
6
Integration with the Tolino app for e-books works well in general.
7
Active community engagement through platforms like BookCircle offering custom features such as reviews and ISBN integration.
CONS
1
Prices are generally considered higher than some competitors, with some customers wishing for more discounts or promotions.
2
Occasional issues reported with packaging quality or partial/delayed deliveries.
3
Customer service can sometimes be slow to respond or involve cumbersome processes.
4
The website’s search function and filters are seen as needing improvement—sometimes slow or not very effective at finding specific titles or formats.
5
Some users experience synchronization problems or usability difficulties within the e-book platform (Tolino app).
6
Limited multilingual support on the website; English speakers may find navigation challenging since there is no bilingual option despite a large English book section.
Orellfuessli CH Features and Benefits
Features
Very large and diverse selection of books, e-books, audiobooks, and other products
Access to unique items like games and films, ease of finding the perfect book for any mood or interest for passionate bookworms or casual readers
Reliable reputation as trusted bookseller
Over 57,000 verified customer reviews with 4.74/5 rating, ensuring trustworthiness
Fast and smooth delivery
Punctual and reliable order receipt
Friendly, competent customer service
Helpful support in most cases
User-friendly online shop interface
Clear layout appreciated by users for easy navigation
Tolino app integration for e-books
Smooth functionality for digital reading
Active community engagement via BookCircle
Custom features like reviews and ISBN integration
Home delivery or in-store pickup options
Convenient ways to receive orders
Special offers and discounts
Savings for families and avid readers
Miles & More program integration
Earn miles on every Swiss franc spent and redeem from 7,500 miles for flights or merchandise
Audio books, films, music, and e-readers
Entertainment on the go for busy lifestyles
Innovation and high-quality standards
Adaptation to new technologies, supporting reliability as a retail platform